Returns Or Exchanges

At bruevia.com, we are committed to providing high-quality products for you and your pet. To protect your rights, please carefully read the following return and exchange policy.

1. General Return and Exchange Instructions
All products are for one-time sale only; items not due to quality issues are not eligible for return or exchange.

Please carefully confirm product information before purchasing, including size, quantity, and applicable pet type.

2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer service within 7 days.

Required information when submitting your request:
Order number
Product photo
Description of damage or error
After verification, we will provide a refund or exchange service.

3. Return and Exchange Process
Contact customer service via email.

Submit a return or exchange request and provide the necessary information.

After customer service review, a return address and instructions will be provided.

Returned items must be in their original packaging, unused, and undamaged for exchange or refund processing.

4. Refund Policy
For eligible returns or exchanges, refunds will be processed within 7–10 business days.

Refunds will be returned to the original payment account.

Shipping fees are generally non-refundable unless there is an error in the shipment or the item is damaged.

5. Contact Us
For assistance, please contact us as follows:
Company Information:
Bruevia LLC
Address:
904 MAIN ST FL 1 HOLYOKE, MA 01040-7401
Email:
support@bruevia.com
Phone:
(413) 603-7122