Delivery And Shipping

Welcome to bruevia.com! To ensure your order arrives smoothly, please carefully read the following shipping terms.

1. Shipping Processing Time
We typically process orders within 1–3 business days after confirmation (excluding weekends and holidays).

During peak seasons or promotional periods, processing times may be slightly delayed.

2. Domestic Shipping (Within the US)
Orders within the US typically arrive within 3–10 business days, depending on the logistics company and delivery address.

Our main logistics partners include:
UPS, FedEx, USPS. All packages have tracking numbers, allowing you to track their status in real-time on the logistics company's website.

3. International Shipping
International orders typically arrive within 7–21 business days, depending on the destination, customs clearance, and shipping method.

Our international logistics partners include:
DHL Express, UPS Worldwide, FedEx International. International shipping may involve additional customs duties, import taxes, or other charges, which are borne by the recipient.

Customs clearance time may be extended due to destination country policies, holidays, or force majeure events.

4. Import/Export Standards
We strictly comply with US and international import/export regulations to ensure all products meet pet supply import safety standards.

Some countries have additional restrictions on pet food, toys, or certain materials. Please confirm local import policies before purchasing.

This website is not responsible for shipping problems caused by customs delays, customs detention, or legal restrictions.

5. Package Security and Responsibility
Once goods are delivered to the logistics company, the risk of transportation transfers to the customer.

For safety, we recommend choosing a shipping method with tracking and insurance.

If the received goods are damaged in transit, please contact us within 7 days of signing for the package and provide photos of the package and order information. We will assist in handling the situation.

6. Customer Support

For shipping issues or assistance, please contact us through the following channels:

Company Information:

Bruevia LLC

Address:
904 MAIN ST FL 1 HOLYOKE, MA 01040-7401

Email:

support@bruevia.com

Phone:

(413) 603-7122